Frequently Asked Questions
Here you will find some answers to frequently asked questions about our shop and our products.
'Type:NM Pre-Order' marks the product as a pre-order for informational purposes only, distinguishing it from products currently in stock. Rest assured, this selection does not affect your overall order in any way and is solely for reference.
- For in-stock products, orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on your location and the courier company's schedule.
- Pre-order products require 2-4 weeks for processing and fulfillment, followed by standard shipping times once the item is ready to ship.
Delivery details will be provided in your confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online.
We will offer international shipping to select countries starting with June 2024. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service team within 14 days of receiving your order to initiate a return or exchange. Please note that certain items may be subject to a restocking fee.
We strive to process orders quickly, so once an order has been placed, it may not be possible to cancel or modify it. However, please reach out to our customer service team as soon as possible, and we will do our best to accommodate your request.
We accept major credit cards (Visa, Mastercard, American Express), and other secure payment methods. Your payment information is encrypted and securely processed to protect your privacy.
You can reach our customer service team via email at contact@zamsee.com or by whatsapp at +40 756 653 271. Our team is available to assist you during regular business hours.
Yes, we offer gift wrapping and personalized messages for select items. Please indicate your request at checkout, and our team will be happy to accommodate you.
Yes, we are committed to sustainability and ethical sourcing practices. Our products are crafted from high-quality, eco-friendly materials, and we work with suppliers who share our values of social and environmental responsibility.